General Manager

Senhoa Foundation – Siem Reap, Cambodia
Full-Time

Position Overview:

The jewelry program General Manager will oversee all functions necessary to ensure the successful operations and growth of the Senhoa jewelry social enterprise in Siem Reap. This will include but is not limited to the areas of: production, operations, supply chain, HR, financial oversight, and Siem Reap ‐ based sales initiatives.
This position reports to the Senhoa Foundation Board of Directors and is based full-time in Siem Reap, Cambodia.


Responsibilities:

  1. Jewelry Production and Operations – overseeing key systems and processes.
    • Accountable for ongoing development of the supply chain and sourcing strategy, including submission of a costed annual purchasing plan that ensures a cost‐effective, high‐quality, and consistent supply of raw materials
    • Overall accountability for the ongoing accuracy of inventory and production information. Longer-term research into an integrated, business-wide enterprise resource planning (ERP) system in line with the organization’s growth.
    • Ongoing accountability for organizational knowledge management, mapping key business systems and processes in ways that are scalable and replicable
    • Transitioning the business to become a packaging and direct dispatch center
    • Working closely with the Sales Teams on cost, capacity, and HR analysis for both branded Senhoa collections and large-scale private-label requests, the Operations Manager will ensure that any production commitments are both achievable and profitable.
    1. Human Resources, Administration, and Finance
      • Accountability for Senhoa’s broader HR needs, managing a staff of 14.
      • Ensure policies and wages are aligned with Senhoa’s mission to empower survivor artisans, while also being in adherence to local labor laws.
      • Work together with Senhoa’s social worker to ensure the recruitment and development of staff is in line with organizational mission.
      • Responsible for oversight of Senhoa jewelry business's budgeting process and delivery of timely reports as required for the Senhoa board and US-based accountants.
      • Mentor Production Manager and Finance Controller to build their skill sets in the areas of inventory and operations management, financial controls, and supply chain efficiency.
      • Accountability for maintaining the partner relationship and legal registration status with the Shinta Mani Foundation, in line with both local laws and Shinta Mani Foundation policies.
    1. Sales and Marketing
      • Manage and grow sales accounts with local retail partners, with accountability for reaching agreed-upon monthly and annual targets.
      • Plan for and execute the opening of a Senhoa Siem Reap retail shop within the larger office/production space facility; create and execute a local marketing strategy aimed at increasing foot traffic and sales in the shop.
    1. General Management, Institutional Strengthening and Strategic Planning
      • Work with the Board of Directors to develop and implement Senhoa’s longer-term capacity-building programs for employee skill development and strengthening of overall social impact.
      • Delivery of timely operation reports to the Board of Directors. These reports will include budgeting, cash flow position and forecasting, production capacity and utilisation, and human resource reports.
    Desired Skills and Experience:
    • Bachelors degree in business, international development, non-profit management, operations management, or a related field. Masters Degree would be a plus.
    • In addition to the professional skills & experience listed below, at least 2-3 years experience living and working in East or Southeast Asia, preferably in a management role. Preference will be given to candidates already based in the region.
    • Prior work experience in both the private and non-profit sectors is ideal.
    • Project management experience (planning, budgeting, timelines).
    • Basic HR and Finance skills.
    • Regional supply chain expertise would be an advantage.
    • Previous experience working with artisan handicrafts or the retail industry would be an advantage.
    • Strong self-motivation; the ability to work independently and proactively with little and/or remote supervision.
    • Cultural sensitivity, and the ability to interact with a diverse range of people both inside and outside the organization.
    • Experience working with vulnerable or disadvantaged communities is a plus.
    • Professional-level fluency in English; some spoken Khmer is a plus but not mandatory.
    To apply, please send your resume and a brief cover letter highlighting your qualifications, availability and desire for the position to Ms. Jennifer Brown at:
    coo@senhoa.org.
    Deadline to apply: 31 May, 2017, though interested candidates are encouraged to send their application sooner. Only short-listed candidates will be contacted for interviews.
    Anticipated start date by July 2017.

    Development Intern (Fundraising and Donor Relations)

    Senhoa Foundation –Artesia, CA, Flexible
    Internship

    Position Overview:

    Senhoa Foundation is seeking a self-motivated, hard-working and eager individual to serve as the development intern with a focus on fundraising and donor relations. As the organization is in growth mode, this is an excellent opportunity for a talented individual to make a difference and be directly involved with critical projects as well as work closely with our dedicated board.

    The Development Intern will be the backbone of the fundraising operations and a critical part of the fundraising team to enable methodical donor cultivation and achievement of fundraising goals, which advance our mission to combat human trafficking. Specifically, the Intern supports the Operations Director and the Senhoa Board by creating fundraising collateral as needed, donor outreach, maintaining donor records and producing data (reports, pipelines), preparing acknowledgement letters, and other fundraising operational duties.

    Responsibilities:

    • Serve as primary lead for gift and grant processing including data entry, pulling recurring gift and prospect reports, facilitating review/signature processes, and systematically archiving all files.
    • In collaboration with the Board Fundraising Chair, drafting correspondence for custom and mass outreach, appeals and social media.
    • Liaise with Board Finance Chair to provide relevant fundraising figures.
    • Compile and produce monthly agendas and prospect tracking with sharp attention to detail.
    • Identify and research potential donors, including corporations and individuals.
    • Assist in creating materials needed for donor solicitation, including letters, electronic presentations, and informational packets.
    • Manage and organize donor database with donor and prospect information.
    • Provide donor or prospect information or reports as requested by the board.
    • Assist with planning and execution of Senhoa fundraising events including fashion shows, gala, etc. to include finding sponsors, engaging donors and follow-up.
    • Occasionally attend networking or Senhoa Jewelry events as needed.
    • Research and identify new potential avenues for organizational funding.
    • Assist in preparing project budgets and proposals.
    • Stewardship — conduct regular communication with individual, foundation, and corporate donors
    Qualifications:
    • Interest in learning in or honing strategic fundraising skills and donor relations (fundraising and/or sales experience a plus).
    • Excellent verbal and written communication and editing skills with acute attention to detail.
    • Interest in and ability in external relations, excellent customer service.
    • Passion for making a social impact, particularly in human trafficking.
    • Self-motivated and reliable.
    • Ability to work both independently and collaboratively within a team.
    • Highly organized and has the capacity to manage multiple projects.
    • Flexible and openly seeks advice and best practices.
    • Familiarity with Google Drive applications and/or Salesforce preferred but not required.
    • Ability to maintain confidentiality of all aspects of job responsibilities.
    • Currently enrolled students with degrees in non-profit management, communications, social work, education or other related fields.
    Compensation and Benefits:
      • Positively impact the life of vulnerable women and children in Cambodia susceptible to trafficking.
      • Gain hands on experience in best practice fundraising and expand your knowledge of philanthropy.
      • Contribute to the establishment of a solid fundraising platform for our growing organization, and have your ideas heard.
      • Work closely with a talented and passionate board and build your own personal network.
      • Obtain potential references for future career opportunities.
      • Implement your own skills and ideas.
      • Depending on your interests and skills, you will also have opportunities to participate in other aspects of nonprofit work such as project management, community engagement, event planning and marketing.
      • Have fun and work with an energised and impassioned team!
      • This highly competitive internship is 15-20 hours per week (flexible) and is unpaid.

       

      To apply, please send your resume and a brief cover letter highlighting your qualifications, availability and desire for the position to Ms. Sylvia Dang at: sylvia@senhoa.org. Posted May 15, 2017.